📗 Libro en inglés FUNDAMENTOS DE LA GESTION DE SERVICIOS DE TI = FOUNDATIONS OF IT SERVICE MANAGEMENT BASED ON ITIL V3: BASADA EN ITIL/SPANISH MANAGEMENT VOL.3

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade.