📗 Libro en inglés TRANSFORMING LEADERSHIP, IMPROVING THE PATIENT EXPERIENCE

This book focuses on the patient experience as a leadership strategy It explores the relationships between coordinated care expert leadership provider patient communications and the patient experience When clinical and nonclinical staff collaborate effectively healthcare teams can improve patient outcomes prevent medical errors improve efficiency and increase patient satisfaction Surprisingly however healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider patient communications are intertwined Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers Consider the evidence a survey in 2012 of more than 17 000 healthcare leaders in North America for example found that leaders perceptions did not always match the data and many hospital leaders overestimated the performance of their hospitals Over 75 of the hospital leaders reported quality of care was something their hospital did well while their patients on average rated them lower on perceived service quality Ten years later in 2022 only a few providers integrated best practices to achieve high patient satisf