📱 eBook en inglés PROTECT YOUR BRAND: CRISIS & REPUTATION RECOVERY

Most organizations approach reputation management as firefighting—responding to crises only after they ignite. This book explores the structural tensions between reactive damage control and proactive reputation architecture, examining why businesses that scramble to protect their brand during crises often amplify the very damage they seek to contain.
Through analysis of organizational communication patterns, stakeholder dynamics, and trust-building mechanisms, this work reveals how crisis preparation operates differently than crisis response. It reframes reputation management from a defensive posture to a strategic asset, exploring the interplay between transparency, accountability, and narrative control when public perception shifts rapidly.
Readers will examine the mechanics of trust erosion and recovery, the role of consistent values in reputation resilience, and the friction between short-term reputation repair and long-term brand integrity. The book challenges assumptions about crisis communication, stakeholder expectations, and the organizational systems that either facilitate or undermine reputation strength during critical moments.